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F.A.Q.

Your Questions, Our Answers.

1. How do I book?

In order to make a booking on Sardegna.com, please follow these easy steps:

Step 1: search for accommodation type, service and dates.

Step 2: check out search results and click on the button “Continue” below the property you want to find out more about.

Step 3: read details and select eventual supplements available for the property (baby cot, sea view…etc.) or any of the extra services (Transfer, Car Hire…). Then click either on “Book now” (where available) or on “Availability request”.

Step 4: if you choose to send an “Availability request”, you will have to enter personal information only. If you want to “Book now” you will be asked for payment data as well.

Step 5: if you clicked on “Availability Request” you will be emailed an availability confirmation and a Booking form (to sign and return);  if you chose “Book now” you will be emailed a booking confirmation with a Reservation Voucher in attachment (to present upon your arrival at the structure).

2. Can I book on Sardegna.com without being registered?

It is possible to make reservations without being registered.

3. Are the rates per person or per room? Are they inclusive of fees and breakfast?

All Sardegna.com rates are per person per night and include fees. Breakfast is included unless stated otherwise. Therefore, we always display final rates to prevent you from “surprises” when booking.

4. Why did you ask for my children’s age?

Child rate varies according to the property. For this reason you are asked to enter the number and the age of your children at the time of the journey. Discounts are applied on the total rate.

5. What happens after completing the reservation?

After completing your reservation you will be emailed the booking confirmation and the  Reservation Voucher in attachment. Please print the voucher and take it with you to Sardinia to present it upon check-in. A black and white print will be fine.

6. What if I lose the voucher?

Should you happen to lose the voucher you can send an email to booking@sardegna.com stating your name, date of arrival and booked accommodation.

7. How do I know whether my booking has been confirmed?

After completing the on line booking procedure you will receive the email “Booking Confirmed”. In attachment you will find a voucher to print and present upon your arrival at the property as proof of your reservation.

8. Do I need to notify my reservation to the structure?

No, you don’t. The voucher you will find enclosed to the confirmation email and that you will have to print is the only official document certifying the reservation.

9. Who can I refer to if I need help?

You will find the details of the person to contact on your Reservation Voucher.

10. What credit cards are accepted?

Sardegna.com GestPay Service accepts payments with the following cards: Visa, MasterCard, American Express and Paypal.

11. How do you protect my credit card details?

In order to ensure the maximum safety in processing your on line payment, credit and debit card details are encrypted before being sent over the Internet. Moreover, credit and debit card details are not recorded on our Web Site.

12. When do you exactly take money from my card?

Once you have received the email “Booking confirmed” with your Reservation Voucher the money will be automatically withdrawn from your card.

13. It is necessary to pay all in advance?

We need to withdraw the money before your arrival at the property in order to guarantee your reservation and in respect of our agreements with the properties.

14. Why do I have to enter my personal information?

Sardegna.com requires only the information necessary for the Reservation. For further details about the processing of personal data please read our Privacy Disclaimer.

15. Can I modify my reservation?


You will have to send an email to booking@sardegna.com stating your name, date of arrival and the name of the accommodation you booked. One operator/partner will assist you to modify (when possible) your reservation.

 

16. Can I cancel my reservation?

Yes. Requests for cancellations and amendments must be made on Sardegna.com only.

 

17. Do you charge booking cancellations?

Cancellations are subject to our partner/operator Terms and Conditions and vary according to the accommodation type. Before confirming your reservation you will be notified the cancellation fees applying for the chosen property. Cancellation charges can also apply for reductions of nights booked (depending on the date on which you advise us of the changes).

18. What happens if I need a refund?

The refund will be credited back either to your credit card or into your account (if you paid via bank transfer). However this will be done by the bank because we do not record your credit card details for safety reasons.

19. What happens if my flight is delayed?

Please advise the person whose contact is printed on the voucher. 
 

20. Are airport transfers included in the rate?

If available, the service is not included in the accommodation price and has to be required with the “Availability Request”.

21. Is it more convenient to book in advance or to wait for the Last Minute Offers?

Some properties rent their rooms several weeks in advance; therefore if you wait to the last moment you might not find vacancies. Sometimes, due to other clients’ cancellations, we can put special Last Minute offers on the site.

22. Do price change every day?

During some periods rates can vary according to market trends or room availability. However, once the reservation has been confirmed the rate cannot be changed anymore.

    




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+39 070 671 861
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Saturday 10 am - 6 pm